Tripp Lite, a global manufacturer of power protection and connectivity solutions, has appointed local systems integrator BT-SA as a Critical Application Partner (CAP). This partnership agreement will allow Tripp Lite to expand its footprint throughout the African continent.
The partnership includes providing all Tripp Lite end-users with carry-in warranty repairs and support and in the case of SLA’s, BT-SA does onsite support. It also includes out of warranty workshop and onsite repairs and services on Tripp Lite products. Furthermore, it includes three phase UPS start-up and commissioning to hold and honour the manufacturer’s warranty.
BT-SA electrical division manager Andre Viljoen sees huge growth potential within the electrical division. “As a product supplier, we can now provide warranty and service support to all Tripp Lite customers including our own.”
Tripp Lite territory manager Southern Africa Gareth Carr says as a Value Added Reseller, BT-SA will integrate Tripp Lite products with other vendor products to provide companies with custom-solutions. “Our products will be implemented across the region that BT-SA has an influence in, thus providing us with exposure and business through their clients.”
“BT-SA in turn will also develop a strong reputation with their clients as Tripp Lite’s products are highly reliable and well-regarded throughout the region,” he adds.
“BT-SA’s aim is to create and maintain a sense of trust within its customer-base, especially with the superior products and solutions we provide. To this end, Tripp Lite’s solutions are highly reliable, durable and efficient,” Viljoen concludes.