Tell us what needs doing and we put a trained resource on site, working under your specialist’s direction by phone or remote session. It saves the time and cost of sending your own expert across the country for physical tasks, and gets problems resolved sooner.
How it helps
- Physical checks, fault finding and reporting from site, with your specialist guiding every step.
- Equipment installation, swaps, patching and cable tracing.
- Photographs, labelling and documentation of racks, rooms and cabling.
- Support during maintenance windows and migrations.
- Coverage across our five regional offices.
- No need for increased headcount.
Common questions
What is a remote hands service?
We send a skilled technician to your site with a laptop and the right tools to act as the hands, eyes and ears of your remote ICT specialist, who directs the work by phone or remote session.
Why use remote hands?
It saves the time and cost of sending your own specialist for physical tasks and avoids adding permanent headcount.
What tasks can the technician carry out?
Site checks and fault finding, equipment installation and swaps, patching and cable tracing, documentation, and support during maintenance windows and migrations.
Where do you work?
Nationally. BT-SA has offices in Gauteng (head office, Midrand), the Western Cape, the Eastern Cape, North West and Mpumalanga, and has specialised in ICT infrastructure since 1982.