Support & Maintenance Solutions (SLA)

Service Level Agreements are essential for the operation of any high
availability network so as to ensure service priority to your organisation.

BT-SA_Page Header_0008_Repair and SLA Solutions
Service agreements guarantee fast, reliable and professional assistance and are tailor-made to meet specific needs in order to minimise downtime.

BT-SA Repair & SLA Solutions

We put Service Level Agreements in place to keep it simple, measurable and realistic to manage your IT platform and infrastructure.

We ensure that all your infrastructure components are functioning correctly, are optimized, always available, safe, monitored and reported on – this is much more than an option it is a core requirement. Technology changes at a rapid pace. Service delivery, network monitoring and network optimisation tools and techniques evolve rapidly. Our infrastructure specialists stay abreast of the latest technologies and third party vendor solutions across all disciplines. You can be assured that when you partner with BT-SA, you will always have access to the latest and best solutions to fit your organisation at all times.

We ensure that your IT infrastructure perform appropriately and consistently across all platforms for optimum user-experience. We are experienced in IT infrastructure performance management, optimisation and monitoring.

Very critical infrastructure would require permanent on-site staff with the latest technology repair equipment for your benefit to conform to any immediate response situations. On-site staff will receive training periodically from us to maintain their knowledge base and to remain abreast of technology changes.

To prevent the occurrence of issues, SLA teams constantly maintain and upgrade your infrastructure as a value-added service and preventative maintenance measure. We deploy leading edge management methodology to ensure that all incidents are handled in the most efficient manner.

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